At Tajelectricals, customer satisfaction is our priority. We understand that there may be instances where you need to return or request a refund for a product. This Refund Policy outlines everything you need to know about returns, refunds, and cancellations.
1. Eligibility for Returns and Refunds
You may request a return of products within 15 calendar days from the date of delivery.
To be eligible for a return, the product must meet all the following conditions:
Unused, undamaged, and in the original packaging, including all accessories, manuals, and free gifts (if any).
Must be accompanied by a valid proof of purchase such as an order confirmation, invoice, or receipt.
Return requests without prior approval or beyond 15 days of delivery may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized, special-order, or personalized products.
Products whose seals or packaging have been broken or opened by the customer.
Electrical products that have been installed, altered, or damaged due to improper use.
Consumables like batteries or other perishable goods.
3. Refund Request Process
To initiate a refund, contact our Customer Support team via the contact details on the website, providing your order number, product details, and reason for return.
Our team will verify eligibility and provide return instructions including the return address and shipping process.
Customers must obtain a Return Authorization Number (RAN) from us before shipping any returns; unauthorized returns may be rejected.
All returns should be shipped securely with tracking to prevent loss or damage during transit.
4. Refund Methods and Timeline
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will typically be processed within 7 business days but may vary based on your bank or payment provider’s policies.
Refunds will be made using the original payment method: credit/debit card, bank transfer, or digital wallet.
If the original payment method is unavailable or differs, alternate arrangements may be made on a case-by-case basis.
Shipping and handling charges are non-refundable except in cases of faulty or incorrect products provided by Tajelectricals.
5. Return Shipping Charges
Customers are responsible for the cost of return shipping unless the product is defective, damaged, or the wrong item was sent.
We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
6. Damaged or Faulty Products
If you received a product that is defective, damaged, or not as described:
Contact us immediately upon receipt with photos and order details.
We may request additional information or inspection prior to approving the return.
Approved claims will result in a full refund or product replacement at no cost to the customer, including shipping fees.
7. Cancellations
Orders may be cancelled if the request is received before the item is shipped.
Once the order is shipped, cancellation is not possible; customers may instead utilize the return policy upon receipt.
Cancellation requests should be submitted promptly by contacting Customer Support.
8. Exchanges
Currently, we do not support direct product exchanges. Customers wishing to exchange must return the product as per the return process and place a new order for the desired item.
9. Limitations
Tajelectricals reserves the right to refuse returns or refunds if the product does not meet the conditions outlined, is used, damaged, or returned outside the time frame.
Returns suspected of fraudulent activity or abuse of the policy may lead to cancellation of future orders.
10. Contact Us
If you have any questions about our Refund Policy or need assistance, please contact our Customer Support team.
